Creating a har file

Sometimes Trimble Support will ask you to create a so called har file, to debug problems with internet applications like Trimble Web Connect. This is how to do this:

• Open a new incognito window.

• Click the more actions menu (...) to the right of the toolbar and select More tools > Developer Tools.

• Select the Network tab.

• Ensure that Chrome is recording. A red button indicates that a recording is already in progress. Otherwise, click Record network log.

• Select Preserve Log.

• Clear any existing logs by clicking Clear network log.

• Go to the page where the issue occurred and reproduce the issue.

• Click Export HAR (the down arrow icon) to export the file as HAR.

• Save the HAR file.

Send it to Trimble Support in the same way you Upload a Workset to Support . If this is regarding a support case, please add the [thread...] part from "Subject" in the last case you received about the case, to make it easier for support to receive the file in the correct case in our support system.