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If the error includes the text:

We attempted to locate the project for this workset...

Then the project has most likely been migrated to a Trimble Connect project. To see how to handle this: Migrate to a connected project 

If you see the following in the error message:

Sequence does not exist

then it is probably a failed upgrade from Quadri 2 to Quadri 3. You need to contact support with the schemaname (Q_XXX), server name and the keyword "Sequence does not exist".

If the error message includes the text:

SQL: INSERT INTO qmsys.result_objects

then support has to handle this. Contact support with the schemaname (Q_XXX) you see in the message and the keyword "result_objects".

If the error messages includes the text:

ORA-00001: unique constraint Q_XXXX.SYS_C.... violated

ORA-06512: at 'Q_XXXX.RESERVATIONPACKAGE', line 18

then there is some mismatch between reservations and deleted worksets. These reservations need to be cleaned manually by support. Send email to support with the schemaname (Q_XXX) and the keywords "ORA-0001" and "RESERVATIONPACKAGE".

Another possibility is if you see this text in the error message:

Topology association information corrupted

Then an error has been shared to the server and must be fixed by Trimble Support. Send the name of the server and the schema (Q_XXX) and the keyword "Topology association".

If you see the text: "The task you were trying to retrieve does not exist", check: The task you where trying to receive does not exist 

If you see the text: "reservedtasktypes_pkey", this is an error that occurs seemingly random. We are working hard to fix it, but until further notice, the only workarounds are:

• restart Quadri for Windows

• have another user reserve and release the task

• just wait! We think the max wait time is 12 hrs, but this has not been confirmed for sure.

This can happen in older versions of Quadri for Windows if the program has been active more than 1 hour. Try to restart Quadri for Windows to see if it helps. If it does, you should upgrade your Quadri for Windows to avoid getting this problem again.

Look further down in the message and see if it says something like: "The remote name could not be resolved". This means the workset has the wrong server address. This can happen if the server has been moved. See: Updating server parameters .

If you can't find such a message and things have been working before, this might be a temporary problem with your local network or some internet problem between you and the Quadri server. If this is a new installation, you might to check your firewall settings.

Under this code is only the name of the task you were trying to reserve when you got this message.

Look in the Quadri for Windows Process Window, there should be messages in this format: "Editing task 910 (Disposed) is reserved, but the appurtenant result object 123456 is write protected".

• right click the cloud symbol of the workset in Quadri for Windows Explorer Window and select: "Go to Object ID"

• enter the number you saw in the Process Window (here 123456)

• Press "Select" and "Close"

• See in the Quadri for Windows Properties Window to see if this object has the "Object Status": "ReadOnly, IsIncomplete".

• If that is the case, you need to get Trimble Support to help. Send in the name of the project and which task you are trying to reserve to civil.support@trimble.com.

• If the "Object Status" is not "ReadOnly, IsIncomplete", you should see in the Properties Window if it belongs to more than one tasks. You then need to reserve those other tasks first, before you can reserve the one you want.